FAQs

Q: How do I find additional information about a product?
A: Please give us a call at 877-517-5277 and we will be happy to assist you.

Q: How do you ship your orders?
A: Most of our orders are shipped via UPS ground, Cal Overnight, or US Mail. Orders shipped to Alaska and Hawaii are subject to additional fess and/or shipping charges and may be shipped by another method such as UPS 2nd Day Air.

Q: How long does it take to receive an order from you?
A: The lead times vary depending on the item, some items are custom made and take longer. The lead time applies to all orders shipping within the continental United States only.

Q: Why did I receive part of my order but not all of it?
A: Some items on our website are drop shipped from our distributors and do not ship together. Depending on where you are located some items may get to you sooner than others. If an item is on backorder, it will typically be posted on our website or a mention of it will be on your copy of the invoice that is emailed to you.

Q: Why do I have multiple charges from your company?
A: When an order is placed with our company, you are given a grand total of that order. We do not bill your credit card until the order has shipped. In some cases the order ships from different locations and you will be billed for the items with each shipment. Each bill will add up to the grand total on your original order confirmation.

Q: Will I get an Email confirmation?
A: We do email a confirmation of your order as soon as it is placed. Once the order has shipped out we will send another Email to show the order has been billed to your credit card. Our email confirmations are automatically generated from an Internet server, please do not respond to these Emails as they do not get back to us. If you do not see an email confirmation from us, the email has either gone into a junk mail or SPAM folder or the email address was entered incorrectly on the order.

Q: What do you charge for shipping?
A: Shipping cots depending on size, weight, and shipping address. Orders over two hundred dollars on certain items are shipped free.

Q: Do you charge sales tax?
A: Only if the shipping address is in California.