Terms and Conditions

Ordering Information

Most products that we offer are available for purchase online via our secure shopping experience 24/7, but some products do require custom orders via phone assistance with one of our expert sales associates. Products that require phone assistance include but are not limited to: Cabinet doors and drawers.

To place an order on a custom product, call us toll-free at 1-877-517-5277 Monday through Friday between the hours of 7:30 AM to 3:30 PM PST.

We are not responsible for any measurements made by the customer.

Order Fulfillment

Please allow 1 to 3 business days for order processing. Your order will be shipped as soon as it has been processed. An email confirmation containing your tracking number will be sent to the email address on file.

We currently fulfill orders billed and shipped to US customers only. International orders are not accepted.

Payment Methods

Payments can be made with Visa, MasterCard, Discover Cards, and PayPal.

Sales Tax

California residents are subject to local sales tax charges. Check your local government institutions for current sales tax rates.

Shipping Information

Standard Shipments

All products eligible for standard shipping methods are drop-shipped directly from the manufacturer or shipped directly from the HomewareHQ warehouse via UPS and most do not require a signature. Please allow 1 to 7 business days for shipping after your order has been processed. Shipments can be tracked online at HomewareHQ.com or the carrier's website.

Special Orders and Limited Stock Items

Special orders and limited stock items may take from 2 to 10 business days to be shipped to our facility. If a special order item or a limited stock item is back ordered it may take up to 25 business days to be delivered.

Freight Shipments

All products that require freight shipping are shipped via UPS either direct from the manufacturer or from the HomewareHQ warehouse. A representative from HomewareHQ will contact you by phone to arrange the delivery of your order. If you do not receive a call, please contact us and we will be happy to help.

Please be aware that freight deliveries are to the curbside only and an additional charge for inside delivery will be required. You will be required to provide assistance to the driver to unload your order from the truck. If you are unable to do so, it may be necessary for the trucker to use a tailgate lift at an extra charge.

Signature Receipts

If a signature is required on a shipped order, it is preferred that you do not sign until you have fully inspected the contents of your packages and verify there is nothing missing or damaged. Please be aware that by signing a shipping receipt, you are legally signing a document stating that you have inspected the item and that it is in good condition.

Custom Products

Ship times for custom products such as cabinet doors may vary from our quoted time. We will notify customers of exact ship times as soon as we get confirmation from the manufacturers. Once an order is placed the sale is final and is non refundable. We are not responsible for any measurements made by the customer.

Return Information

Defective Products

If a product is defective we will ship you another for free. Product defects must be reported within 10 days of delivery.

Damaged Products

All products must be inspected before opening. If a product is damaged in transit, we will help claim insurance from the shipping company, but this must be done within 10 days. If you allow this time to elapse no claims can be made and a return cannot be accepted. Custom orders such as cabinet doors cannot be returned. Products that require minimum orders cannot be returned.

Custom Products

Custom products such as cabinet doors cannot be returned.

Other

We are proud of the products we offer and it is our goal that you receive your goods exactly as described. We will pay for shipping both ways if this is not the case (i.e. customer orders a white spice rack, and receives a chrome one); however, it is your responsibility to make sure that the products you order will be suitable for your needs.

Returns for other reasons must be made within 30 days, shipping paid by the customer. The products must be in the original packaging, with all materials, instructions, and hardware. The original box must be in a re-saleable condition. You will be refunded or credited minus the shipping charges and a manufacturer re-stocking fee of 25% or a minimum of $20. If this was an item that shipped free of charge, the actual shipping cost will be charged back to you.

Return Policy for Real Flame Products: 1) No returns will be accepted more than 90 days after you receive the merchandise. Unfortunately, we cannot allow any exceptions to our return policy 2) We will not accept damaged merchandise that was not inspected by the customer at the time of original delivery and was not reported or claimed within 48 hours of receipt. If the customer signs for delivery and does not report any damage to the shipping company, or to Real Flame, then it’s the customer’s responsibility to file a claim for damages with the shipping company. 3) No returns or exchanges on discontinued items. 4) All returned products will be inspected. Any item that is returned as defective and is found not to be so will be subject to a 25% handling fee as well as the restocking fee of 15% plus all shipping costs. 5) If non-returnable items are sent back, no credit will be issued. The customer will be responsible for shipping charges. Items will be re-sent upon receipt of payment for shipping charges. Items will be deemed abandoned if we are not contacted within 30 days from the date we receive the merchandise. 6) If a customer refuses to accept a shipped order without setting up an RMA, then the customer will be responsible for all shipping costs. Also, a 25% processing fee will be assessed with the standard 15% restocking fee.

Order Cancellations

Custom products such as cabinet doors cannot be cancelled after the order is placed. Products that are already shipped may not be cancelled.

Product Images Disclaimer

Due to the variances in computer monitors, we cannot guarantee that the color represented in a product image on your monitor is exactly as it actually appears. If you have any questions or concerns, please feel free to contact us at 1-877-517-5277.

Errors and Omissions

We take pride in our service and we do the best possible job to insure that the pricing and product information on HomewareHQ is accurate. Should there be a typographical or informational error, we apologize for any inconvenience, and we reserve the right not to fulfill orders based on incorrect pricing or information.

Contact Information

Phone:	408-871-8637
Toll-Free Phone:	877-517-5277
Email:	support@homewarehq.com

Customer Support Hours

Monday through Friday
7:30 AM to 3:30 PM PST


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